Lisbon, Portugal, 2nd of April 2018 – Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, and Warpcom, a market leader in unified communications, collaboration, contact center, data center and cybersecurity solutions in Portugal, announced a partnership to implement Altitude solutions in the Portuguese market. The new partnership aims to help companies and organizations in Portugal achieve the digital transformation of their customer experience with customer interaction management solutions that enable a better and more profitable customer journey.
Altitude and Warpcom, who has recently concluded Altitude Certification and Training processes, share a strategic vision on the future of customer experience and already have ongoing joint customers in industries like Healthcare, Services and Retail. Strong investment in the Portuguese market “Our partnership with Warpcom is part of a global strategy to invest in partnerships that extend and complement our own strong know-how and leading technology solutions” notes Raquel Serradilla, Altitude Vice-President for Southern Europe. “This partnership has the solutions and the business know-how that can help companies innovate and strengthen their customer service, sales and marketing. To achieve differentiation and competitiveness through digital solutions that enable excellent service is crucial to win consumers that are permanently online.”
A new generation of powerful but easy-to-operate customer interaction solutions “Warpcom is making a strong investment in a new generation of solutions – such as Altitude´s – that provide organizations with powerful, easy-to-operate, highly scalable solutions to proactively manage and grow their customer relationships” remarks Pedro Morão, Executive Director of Warpcom. “These solutions are cost-effective, flexible, and don’t require a dedicated infrastructure”. The Warpcom team has more than 20 years of experience in the Iberian market (also under the Dimension Data and Alcatel Enterprise brands), with a strategy of strong investment in the internal business know-how and on technical and technological knowledge on the latest solutions.
Altitude and Warpcom together can help companies with best practices and customized technological solutions, together with new business models (such has Contact Center as a service) that maximize customer retention and growth, help companies manage their investments, achieve their revenue goals, and increase productivity. Altitude Software’s direct presence through twelve offices across four continents, combined with a strong partner network ensures that Altitude customers leverage existing technology without disruption across a wide range of situations with a low total cost of ownership. More than 1,100 companies in 80 countries around the world use 300,000 Altitude licenses. Altitude Solutions are focused on increasing business results and customer satisfaction, through a complete, feature-rich omnichannel solution. Features include agent and supervisor web desktop, omnichannel support, outbound and inbound tools including intelligent routing, recording, automated agents, full customization, with TCPA compliance and SSL encryption.