Warpcom invests in key Customer Experience technologies, reinforcing its offer in Contact Centers

With the integration in Evolutio, leader in the Spanish market in solutions for Contact Centers, Warpcom also intends to position itself as a reference company in this sector in Portugal with a new portfolio of solutions based on Cloud, Artificial Intelligence and Machine Learning technologies. The goal is to boost customers’ agility, flexibility and innovation capacity, helping them to achieve maximum business value and accompanying the digitalization process.

Lisbon, June 6, 2022 – Warpcom, an Iberian ICT company, is reinforcing its investment in the Contact Center sector by providing a complete technological offer that maximizes strategic synergies with Evolutio, which already leads the Spanish market in this area with a 50% market share.

The goal is to equip Contact Centers with innovative solutions created specifically for their reality, allowing them to adapt to peaks in demand and provide customers with an excellent experience and personalized, real-time support, whatever the channel of interaction.

Warpcom is now fully aligned with Evolutio’s strategy: “We help organizations implement the Contact Center they need, from a solution that integrates an intelligent network and an Omnichannel Contact Center in a pay-per-use, self-provisioning model and real-time scorecard, to advanced solutions in the cloud and intelligent bots”, explains Bruno Banha – Solutions Design & Warpdev Director at Warpcom.

For companies that still have an on-premises solution, the challenge is to keep systems up to date and adapt them to business needs. In this case, Warpcom helps to achieve greater efficiency and productivity, transform the data architecture and prepare the Contact Center for scale.

“By migrating the Contact Center to the cloud, organizations can improve the experience of end customers and internal users, gain agility and flexibility, accelerate the “time-to-market” of new products and services and reduce costs by managing their agents remotely. Our offer guarantees a reliable and safe operation at all times”, highlights Nuno Casanova – Business Unit Manager of Collaboration & Customer Experience at Warpcom.

Warpcom’s portfolio of solutions includes disruptive Artificial Intelligence technologies oriented toward conversation and understanding of natural language and voice to facilitate human interactions across all channels that combine self-service and assisted service. With the so-called bots, organizations are able to communicate in an automated way with customers and transfer only the most complex cases to human agents.

In this context, Warpcom provides Chat Bot, Voice Bot, Natural Language, Speech and Text Analytics or Voice Biometrics technologies that enable the creation of cutting-edge solutions. In addition, it works with different cloud technologies such as AWS, Google, Amazon, IBM, Microsoft or Nuance according to customer requirements and preferences. It also has partnerships with leading Contact Center solution manufacturers recognized in the market such as Genesys and Talkdesk, thus providing omnichannel platforms that guarantee the management of the multitude of contact points with end customers and provide a 360-degree view of customers, agents and Contact Center interactions across channels and locations on a pay-per-use model. Finally, it provides platforms that allow managing traditional channels such as telephony, email, SMS; text messaging channels such as chat, webchat, WhatsApp and messaging applications; social networks, backoffice interactions or even virtual channels like Metaverso.

About Warpcom

Belonging to Evolutio, Warpcom is the leading technology integrator in the development of solutions in the areas of Networking & Infrastructure, Collaboration & Customer Experience, Data Center & Multi Cloud and Cybersecurity. With more than 20 years of experience and offices in Lisbon, Porto, Faro, Funchal and Madrid, it has a team of more than 130 professionals and a wide network of first-rate software and hardware partners. As a business partner that supports the digital transformation of organizations, whatever their technological maturity, Warpcom also provides specialized services that address the management of the entire technology lifecycle: Managed Services (NOC and SOC), Consulting Services, Support Services and Professional Services. In order to provide the best solutions on a case-by-case basis, Warpcom continually invests in strengthening skills and know-how and has strategic partnerships with leading manufacturers. More information at https://warpcom.com/en/quem-somos/

About Evolutio

Evolutio is a company specialized in the integration of cloud services for the main multinational and domestic companies in the Spanish market. Its objective is to boost customers’ agility, flexibility and innovation capacity, helping to achieve the maximum possible business value and accompanying the digitalization process. Headquartered in Madrid, Evolutio has a portfolio of assets in Spain that include more than 5,600 kilometers of networks, 3 data centers and more than 6,200 virtual machines, 270 cybersecurity certifications, more than 1,000 highly qualified specialists and a history of more than 30 years of experience in the sector. For more information, visit evolutio.com

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