Managed Services
Expertise and innovation for proactive management and protection of IT infrastructures
Experts support for IT management challenges
Managing and protecting IT infrastructures is an ever-growing challenge for organizations. With the rise of cyber threats, protecting data, especially critical, and ensuring the security of networks and infrastructures has become a top priority. Additionally, maintaining business continuity during unexpected outages demands knowledgeable, proactive, and effective management.
Warpcom’s Managed Services address all these challenges and include IT Operations, NOC, SOC, and Support Services. Our integrated and proactive approach ensures that your IT operations are efficient, secure, and aligned with your strategic objectives. With Warpcom as your strategic trusted partner, you can rely on experience, innovation, and continuous support.
Proximity
Local teams with knowledge of your reality and ready to support your organization
Customization
Management and protection tailored to your business and specific needs – Custom Defend
Holistic vision
Integration and correlation of data from multiple sources to support informed decision-making
Why choose Warpcom?
Cutting-edge technology
Machine Learning and Artificial Intelligence at the core of solutions and processes to mitigate risks and maximize efficiency
Trust
A strategic partner of excellence, complementing your team either partially or entirely – Trusted Partner
Scalability and flexibility
Services ready to evolve according to your needs, provided on a subscription or an “as a Service” basis
Access to a team of specialists across different technological areas
What do Warpcom Managed Services offer?
Our Managed Services aim to ensure the operation, management and proactive protection of IT infrastructures, guaranteeing an integrated approach to all its components.
IT Operations
Integrated and efficient day-to-day management
NOC
Proactive management of networks and infrastructures
SOC
Advanced protection and incident response – SOCaaS
Support Services
Specialized technical support services
IT Operations
Integrated and efficient day-to-day management
From real-time monitoring to data protection and end-user support, Warpcom has thought of everything.
Our customer-centric approach adapts to the specific needs of each organization, ensuring that all resources are used optimally, securely, and without interruptions.
SysOps
Management and administration of on-prem, cloud, or hybrid operating systems, ensuring high availability and performance
NetOps
Network management and optimization, guaranteeing reliable connectivity and optimal performance across your infrastructure
End user support
Available only when combined with SysOps
Incident resolution and end-user support to ensure satisfaction and maximize productivity
Data protection
Data protection, recovery capabilities, and full availability, with compliance with security standards
Real-time monitoring
Continuous real-time monitoring of IT components' availability and performance, enabling identification and resolution of incidents before they impact operations
NOC
Network Operations Center
Proactive management of networks and infrastructures
Warpcom’s NOC services ensure that networks and infrastructures operate continuously, securely, and efficiently
Our services are tailored to the client’s reality, ensuring proactive monitoring and management across on-premises, hybrid, and cloud architectures.
Services included in NOC
- Real-time asset monitoring
- LAN monitoring
Monitoring of local networks to generate alerts for anomalies or deviations from normal parameters, allowing for a rapid response to potential incidents.
- WAN monitoring
- SDN monitoring
- Unified communications monitoring
- Data center monitoring
SOC
Security Operations Center
Advanced protection and incident response – SOCaaS
In response to the rapid evolution of cyber threats, Warpcom’s SOC services ensure robust defense and effective security incident response. To provide the best approach for each client and their business needs, we offer customized solutions that ensure continuous protection and proactive threat management – Managed Extended Detection and Response (MXDR)
MXDR
Essential e Advanced
The MXDR service, carried out by Warpcom’s SOC, meets various security, technological complexity, and scalability needs.
ESSENTIAL
- Email security
Comprehensive protection against email threats
- End-point detection and response
Device security to protect against attacks
- Mobile security
Protection of mobile devices
- Network detection and response
Continuous network monitoring, real-time threat detection, and response
- Threat hunting
Predictive and proactive analysis to effectively combat threats
- Integrations with other solutions
Integration with other solutions and systems to ensure a comprehensive and adaptable protection
ADVANCED
Add-ons
Add-ons or stand-alone
Warpcom’s MXDR service also includes various add-ons that can be implemented as a complement or individually
Multi-factor authentication (MFA)
Enhance access security with multi-factor authentication
SIEM
Security information and event management for a comprehensive view of threats
Data cyber resilience
Ensure data resilience against cyber threats
Security awareness
Employee training to ensure a continuous security culture
Identity access management (IAM)
Management of identities and accesses to strengthen internal security
Security awareness
Employee training to ensure a continuous security culture
Identity access management (IAM)
Management of identities and accesses to strengthen internal security
Add-ons
Add-ons or stand-alone
Warpcom’s MXDR service also includes various add-ons that can be implemented as a complement or individually
External threat and brand protection
Protection against external threats and defense of brand reputation across various exposure channels
Pen testing
Penetration testing to identify existing vulnerabilities
External threat and brand protection
Protection against external threats and defense of brand reputation across various exposure channels
Pen testing
Penetration testing to identify existing vulnerabilities
Deception
Implementation of deception strategies to attract and mitigate attacks
Critical incident handling
Vulnerability management
Continuous vulnerability management to minimize risks
Warpcom.CSIRT
Advanced protection and incident response
Warpcom.CSIRT (Computer Security Incident Response Team) is a specialized group with the mission of ensuring the response plan for IT security incidents, particularly in their treatment, coordination, and management – reactive services – as well as performing security audits and assessments, producing alerts, and making security recommendations – proactive services.
Being part of the CSIRT network facilitates the exchange of information on attacks, allowing us to be better prepared to prevent threats and potential attacks on our clients’ IT systems. Coupled with Warpcom’s expertise, we can ensure a robust and effective defense against cyber threats, aligning with each client’s specific needs and ensuring business continuity.
We provide the information that details Warpcom.CSIRT’s role, in compliance with RFC2350 PT:
Support Services
Specialized technical support services
At Warpcom, we understand that technical support is essential to ensure the continuity and efficiency of IT operations. Our professionals are highly qualified and experienced, providing 24/7* technical support services tailored to the specific reality of each organization, regardless of the existing technological environment.
We offer four types of support, each designed to provide the level of assistance best suited to your business:
*Clients can contact the Service Desk to open support service requests through the following channels:
Services | Economy | Standard | Advanced | Business |
---|---|---|---|---|
24/7 customer support | ||||
Manufacturer support | ||||
Remote diagnostics | ||||
Incident escalation | ||||
Access to new software versions | ||||
Hardware replacement/repair | ||||
On-site visits | ||||
Corrective maintenance | ||||
Preventive maintenance |
* SLA for P1 incidents
Need specialized Managed Services?
Talk to our specialists