Managed Services
Expertise and innovation in the management and proactive protection of IT infrastructures
Expert support for the challenges of IT management
Managing and protecting IT infrastructures is a growing challenge for organizations. With the increase in cyber threats, protecting data, especially critical data, and ensuring the security of networks and infrastructures has become a top priority. In addition, maintaining operational and business continuity during unexpected failures requires knowledgeable, proactive and effective management.
Warpcom’s Managed Services meet all these challenges and include IT Operations, NOC, SOC and Support Services. Our integrated and proactive approach ensures that your IT operations are efficient, secure and aligned with your strategic objectives. With Warpcom as your trusted strategic partner, you can count on continuous experience, innovation and support.
Proximity
Local teams, knowledgeable about your reality and ready to support your organization
Customization
Management and protection tailored to the business and specific needs of each client – Custom Defend
Holistic vision
Integration and correlation of data from various sources to support informed decision-making
Why choose Warpcom?
State-of-the-art technology
Machine Learning and Artificial Intelligence at the base of solutions and processes to mitigate risks and maximize efficiency
Confidence
Strategic partner of excellence, to partially or fully complement your team – Trusted Partner
Scalability and flexibility
Services prepared to evolve according to needs and made available on a subscription or “as a Service” basis
Access to a team of specialists with know-how and experience in different technological areas
What are Warpcom's Managed Services?
Our Managed Services aim to ensure the proactive operation, management and protection of IT infrastructures, guaranteeing an integrated approach to all their components.
IT Operations
Integrated and efficient day-to-day management
NOC
Proactive management of networks and infrastructures
SOC
Advanced protection and incident response – SOCaaS
Support Services
Specialized technical support services
IT Operations
Integrated and efficient day-to-day management
From real-time monitoring to data protection and end-user support, Warpcom has thought of everything.
Our customer-centric approach adjusts to the specific needs of each organization and ensures that all resources are used optimally, securely and without interruption.
SysOps
Gestão e administração de sistemas operacionais, on-prem, na cloud ou híbridos, garantindo alta disponibilidade e desempenho.
NetOps
Gestão e otimização da rede, garantindo uma conetividade fiável e um desempenho ideal em toda a sua infraestrutura.
End user support
Disponível apenas quando combinado com SysOps.
Resolução de incidentes e suporte ao utilizador final para garantir a sua satisfação e maximizar a sua produtividade.
Data protection
Proteção de dados, facilidade de recuperação e total disponibilidade, com a garantia de conformidade com as normas de segurança.
Real-time monitoring
Monitorização contínua em tempo real sobre a disponibilidade e performance dos componentes de TI permitindo identificar e resolver incidentes antes que afetem as operações.
NOC
Network Operations Center
Proactive management of networks and infrastructures
Warpcom’s NOC services ensure that networks and infrastructures run continuously, securely and efficiently.
Our services are adapted to the reality of each client, ensuring proactive monitoring and management that covers on-premises, hybrid and cloud architectures.
Services included in the NOC
- Real-time asset monitoring
- LAN monitoring
- WAN monitoring
Continuous supervision of long-distance networks allowing detailed analysis of asset performance, providing valuable data for decision-making.
- Monitoring SDN networks
Centralized visibility and continuous network monitoring to ensure greater asset resilience, minimizing downtime and supporting business operations.
- Unified communications monitoring
Monitoring communication systems to identify areas for improvement, carry out preventive actions and ensure a good user experience.
- Data center monitoring
Data center monitoring to ensure the continuous and optimized operation of critical servers and systems.
SOC
Security Operations Center
Advanced protection and incident response - SOCaaS
To cope with the rapid evolution of cyber threats, Warpcom’s SOC services guarantee a robust defense and an effective response to security incidents. In order to guarantee the best approach for each client and their business needs, we offer customized solutions that ensure continuous protection and proactive threat response management – Managed Extended Detection and Response (MXDR).
MXDR
Essential and Advanced
The MXDR service, carried out by Warpcom’s SOC, meets different security, technological complexity and scalability needs.
ESSENTIAL
- Email security
Comprehensive protection against email threats
- End-point detection and response
Device security to protect against attacks
- Mobile security
Mobile device protection
- Network detection and response
Continuous monitoring, real-time network threat detection and response
- Threat hunting
Predictive and proactive analysis for an effective fight against threats
- Integrations with other solutions
Integration with other solutions and systems to ensure comprehensive and adaptable protection
ADVANCED
Add-ons
Add-ons or stand-alone
Warpcom’s MXDR service also includes different add-ons that can be implemented as a complement or individually.
Multi-factor authentication (MFA)
Increase access security with multi-factor authentication
SIEM
Event management and security information for a comprehensive view of threats
Data cyber resilience
Ensure data resilience against cyber threats
Security awareness
Employee training to ensure a continuous safety culture
Identity access management (IAM)
Identity and access management to strengthen internal security
Security awareness
Employee training to ensure a continuous safety culture
Identity access management (IAM)
Identity and access management to strengthen internal security
Add-ons
Add-ons or stand-alone
Warpcom’s MXDR service also includes different add-ons that can be implemented as a complement or individually.
External threat and brand protection
Protection against external threats and defense of the brand’s reputation in the various media of exposure
Pen testing
Penetration tests to identify existing vulnerabilities
External threat and brand protection
Protection against external threats and defense of the brand’s reputation in the various media of exposure
Pen testing
Penetration tests to identify existing vulnerabilities
Deception
Implementation of deterrence strategies to attract and mitigate attacks
Critical incident handling
Managing and responding to critical security incidents
Vulnerability management
Continuous vulnerability management to minimize risks
Warpcom.CSIRT
Advanced protection and incident response
Warpcom.CSIRT (Computer Security Incident Response Team) is a specialized group whose mission is to ensure the response plan to computer security incidents, namely in their treatment, coordination and management – reactive services – as well as in carrying out security audits and assessments, producing security alerts and recommendations – proactive services.
Belonging to a CSIRT facilitates the exchange of information on attacks within the network, allowing us to be better prepared to prevent threats and potential attacks on our clients’ IT systems. Combining this information with Warpcom’s expertise, we are in a position to guarantee a robust and effective defense against cyber threats, aligning the specific needs of each client and ensuring business continuity.
We provide the information detailing the performance of Warpcom.CSIRT, in compliance with RFC2350 EN:
Support Services
Specialized technical support services
At Warpcom, we understand that technical support is fundamental to ensuring the continuity and efficiency of IT operations. Our professionals are highly qualified and experienced and guarantee 24/7* technical support services, adapted to the reality of each organization, regardless of the existing technological environment.
We offer four types of support, each designed to provide the level of assistance best suited to your business:
*The customer can contact the Service Desk to open support service requests through the following channels:
| Serviços | Economy | Standard | Advanced | Business |
|---|---|---|---|---|
| Serviço de apoio ao cliente 24/7 | ||||
| Suporte de fabricante | ||||
| Diagnóstico remoto | ||||
| Escalonamento de incidentes | ||||
| Acesso a novas versões de software | ||||
| Substituição/reparação de hardware | ||||
| Deslocações on-site | ||||
| Manutenção corretiva | ||||
| Manutenção preventiva |
* SLA corresponding to P1 incidents
Do you need specialized Managed Services?
Talk to our experts