By joining Evolutio, the Spanish market leader in contact centre solutions, Warpcom also intends to position itself as a reference company in this sector in Portugal with a new portfolio of solutions based on Cloud technologies, Artificial Intelligence and Machine Learning. The aim is to boost clients’ agility, flexibility and ability to innovate, helping to achieve maximum business value and keeping pace with the digitalisation process.
Lisboa, 6 de junho de 2022 – Warpcom, the Iberian ICT company, is reinforcing its investment in the contact centre sector by providing a complete technological offer that maximises strategic synergies with Evolutiowhich already leads the Spanish market in this area with a 50% market share.
The aim is to equip contact centres with innovative solutions specifically created for their reality, enabling them to adapt to peaks in demand and provide customers with an excellent experience and personalised support in real time, whatever the interaction channel.
Warpcom is now fully aligned with Evolutio’s strategy: “We help organisations implement the contact centre they need, from a solution that integrates an intelligent network and an Omnicanal contact centre in a pay-per-use, self-provisioning and real-time scorecard model, to advanced cloud solutions and intelligent bots.”explains Bruno Banha – Solutions Design & Warpdev Director at Warpcom.
For companies that still have an on-premises solution, the challenge is to keep systems up to date and adapt them to business needs. Here, Warpcom helps to achieve greater efficiency and productivity, transform the data architecture and prepare the contact centre for scale.
“By migrating their contact centre to the cloud, organisations can improve end customer and internal user experience, gain agility and flexibility, accelerate time-to-market for new products and services and reduce costs by managing their agents remotely. Our offering ensures reliable and secure operation at all times”., destaca Nuno Casanova – Gestor da Unidade de Negócios de Colaboração & Experiência do Cliente da Warpcom.
Warpcom’s portfolio of solutions includes disruptive conversationally-oriented Artificial Intelligence technologies that understand natural language and voice to facilitate human interactions across channels that combine self-service and assisted service. With so-called bots, organisations are able to communicate with customers in an automated way and transfer only the most complex cases to human agents.
In this context, Warpcom provides Chat Bot, Voice Bot, Natural Language, Speech and Text Analytics or Voice Biometrics technologies that enable the creation of cutting-edge solutions. In addition, it works with different cloud technologies such as AWS, Google, Amazon, IBM, Microsoft or Nuance as per customer requirements and preferences. It also has partnerships with recognised market-leading Contact Centre solution manufacturers such as Genesys and Talkdesk, thus providing omni-channel platforms that ensure the management of the multitude of touch points with end customers and give a 360-degree view of customers, agents and Contact Centre interactions across all channels and locations on a pay-per-use model. Finally, it provides platforms to manage traditional channels like telephony, email, SMS; text messaging channels like chat, webchat, WhatsApp and messaging applications; social networks, backoffice interactions or even virtual channels like Metaverse.
About Warpcom
Part of Evolutio, Warpcom is the technological integrator of reference in the development of solutions in the areas of Networking & Infrastructure, Collaboration & Customer Experience, Data Center & Multi Cloud and Cybersecurity. With over 20 years of experience and offices in Lisbon, Porto, Faro, Funchal and Madrid, it has a team of over 130 professionals and a wide network of top software and hardware partners. As a business partner supporting the digital transformation of organisations, regardless of their technology maturity, Warpcom also provides specialised services that address the management of the entire technology lifecycle: Managed Services (NOC and SOC), Consulting Services, Support Services, and Professional Services. In order to provide the best solutions on a case by case basis, Warpcom continuously invests in strengthening skills and know-how and has strategic partnerships with leading manufacturers. More information at https://warpcom.com/quem-somos/
About Evolutio
Evolutio is a company specialised in the integration of cloud services for major multinational and domestic companies in the Spanish market. Its aim is to boost clients’ agility, flexibility and capacity for innovation, helping to achieve the maximum possible business value and accompanying the digitalisation process. Headquartered in Madrid, Evolutio has a portfolio of assets in Spain that includes more than 5,600 kilometres of network, 3 data centres and more than 6,200 virtual machines, 270 certifications in cybersecurity, more than 1,000 highly qualified specialists and a track record of more than 30 years of experience in the sector. For more information, visit evolutio.com
