Warpcom
Command Center
Warpcom Command Center
Advanced specialized managed services and support center
The Warpcom Command Center is the advanced network support, management and protection center, featuring state-of-the-art technology and specialists capable of monitoring, protecting and managing Warpcom clients’ infrastructure 24/7.
Designed to address the most important ICT areas of any organization, it provides proactive services – NOC and SOC – and reactive support services.
Whether as an integral or as a complement to the client’s in-house capacity, the Warpcom Command Center has the technology and skills required to support organizations in managing the entire life cycle of their network and infrastructure.
Managed Services
NOC
Proactive management of networks and infrastructures spanning on-premise, hybrid or cloud architectures, from large data center servers to mobile devices.
- Event monitoring – equipment, applications
- LAN management
- WAN management
- SDN network management
- Unified communications management
- Video conferencing management
- DC management
- Workplace management
SOC
Protection and response to cyber-attacks using monitoring and proactive intervention, advanced investigation and crisis management.
- Event monitoring
- Incident analysis
- Advanced investigation
- Security rating
Warpcom’s differentiation is centered on the methodologies we adopt and the rigor with which we manage our clients’ networks, infrastructures and security events.
Warpcom’s differentiation is centered on the methodologies we adopt and the rigor with which we manage our clients’ networks, infrastructures and security events.
Warpcom.CSIRT
Originally created in 2018, Warpcom.CSIRT is a Warpcom service that has been gradually deployed and made available in the iberian market in accordance with market innovations and customer requirements, taking into account the competencies, resources and strategic partnerships held.
Warpcom.CSIRT’s mission is to ensure the computer security incident response plan, including its handling, coordination and management, as well as security audits and assessments, production of security alerts and recommendations.
The document detailing the performance of Warpcom.CSIRT, in compliance with RFC2350 PT, is available at:
The public key for communicating with the Warpcom.CSIRT group is at:
- CSIRT-key – PGP public key to communicate with group.
Support Services
Warpcom ensures the support of its clients’ IT infrastructures , through service level agreements tailored to business needs and requirements, in four types of support:
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The customer may contact the Service Desk for opening service/support requests through the following channels:
Email: [email protected]
Phone: 21 – Warpcom (21 – 9277266)
Support
- 24/7 customer service
- Manufacturer Support
- Remote Diagnostics
- Incident escalation
- Access to new software versions
- Hardware replacement/repair
- On-site travel
- Corrective Maintenance
- Preventive Maintenance
Support
- 24/7 customer service
- Manufacturer Support
- Remote Diagnostics
- Incident escalation
- Access to new software versions
- Hardware replacement/repair
- On-site travel
- Corrective Maintenance 8/5/4h*
- Preventive Maintenance
SLA corresponding to P1 incidents
Support
- 24/7 customer service
- Manufacturer Support
- Remote Diagnostics
- Incident escalation
- Access to new software versions
- Hardware replacement/repair
- On-site travel
- Corrective Maintenance 24/7/4h*
- Preventive Maintenance
SLA corresponding to P1 incidents
Support
- 24/7 customer service
- Manufacturer Support
- Remote Diagnostics
- Incident escalation
- Access to new software versions
- Hardware replacement/repair
- On-site travel
- Corrective Maintenance 24/7/2h*
- Preventive Maintenance
SLA corresponding to P1 incidents
Support
- 24/7 customer service
- Manufacturer Support
- Remote Diagnostics
- Incident escalation
- Access to new software versions
- Hardware replacement/repair
- On-site travel
- Corrective Maintenance
- Preventive Maintenance
Support
- 24/7 customer service
- Manufacturer Support
- Remote Diagnostics
- Incident escalation
- Access to new software versions
- Hardware replacement/repair
- On-site travel
- Corrective Maintenance 8/5/4h*
- Preventive Maintenance
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SLA corresponding to P1 accidents
Support
- 24/7 customer service
- Manufacturer Support
- Remote Diagnostics
- Incident escalation
- Access to new software versions
- Hardware replacement/repair
- On-site travel
- Corrective Maintenance 24/7/4h*
- Preventive Maintenance
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SLA corresponding to P1 accidents
Support
- 24/7 customer service
- Manufacturer Support
- Remote Diagnostics
- Incident escalation
- Access to new software versions
- Hardware replacement/repair
- On-site travel
- Corrective Maintenance 24/7/2h*
- Preventive Maintenance
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