The labour market is in a process of transformation. Technology, productivity and collaboration are now inextricably linked, and critical to the telecommuting-dominated environment of the future (notably to meet global challenges such as Coronavirus). This reality brings with it challenges and opportunities. Organisations need to adjust their culture and harness the power of digital to improve efficiency and remove barriers. The new version of Cisco Webex facilitates all this and positions itself as a single, versatile and centralised platform to streamline processes, reduce costs, speed up communication flows, empower and bring employees together, create greater interaction with customers and partners, and provide a great user experience – wherever you are, whatever device you prefer.
As an all-in-one solution, Cisco Webex now integrates all the collaboration tools that were previously available in separate applications into a single all-in-one space, ensuring speed, flexibility and consistency for intelligent, engaging and personalised communication.
Thus, Webex Meetings, Webex Teams, Webex Calling and Jabber give way to the Cisco Webex App. But beyond simplification, there are many other benefits inherent in this approach to powering online meetings, video conferencing, calls, file sharing and messaging in your business:
Facilitated communication – Employees have all the necessary tools from a single application that is very simple to use and integrated with third-party solutions. This results in greater productivity and a more efficient working dynamic that integrates context and intelligence. Regardless of their physical location, they can communicate, access and share information, and connect to the different devices in the meeting rooms (wirelessly) for screen sharing and other types of interaction.
Unified management – The Webex Control Hub (Webex service management portal) enables the configuration, provisioning and management of all services, devices (video conferencing, phones, touch pad, headsets, etc) and analytics from a single point. In one centralised console, IT teams can manage different deployment models, make data-driven decisions, access real-time performance monitoring and diagnostic tools, use analytics to improve the user experience, optimise ROI, strengthen security, mitigate risk and ensure compliance.
Total Flexibility – Cisco Webex enables hybrid deployment scenarios to ensure that the solution is fully adjusted to the reality and requirements of each company. This positioning reinforces Cisco’s commitment of “cloud first, not cloud only”, which differentiates it from other players only focused on the cloud. The Webex Edge for Devices enables the benefits of the cloud to be brought to devices registered on on-premises collaboration platforms; and the Cisco Webex Edge for Calling enables native integration of Cisco Unified Communications Manager (CUCM) solutions and other third-party on-premises PBX platforms with the Cisco Webex Callings Cloud Platform.
More intelligence – Cisco has bolstered its already extensive portfolio of devices with three new products that promote more attractive and productive workspaces with cognitive intelligence – Webex Room Panorama; Webex Desk Pro and Webex Room USB. Regardless of the space – from small hudlle rooms to large, more immersive meeting rooms – cognitive collaboration solutions use artificial intelligence and machine learning to allocate the best resources to the collaborative experience. With this offer, Cisco covers different scenarios, from the most sophisticated and complete videoconferencing solutions to the simplest and most functional collaboration devices.
Interoperability – The efficiency of teams can only be enhanced if the different working tools they use can communicate with each other. Cisco Webex seamlessly integrates other solutions that are already part of employees’ daily routine, such as Microsoft Teams, Google Drive, Box, Twitter, Trello, Zendesk, Google Calendar, among others.
The entire Cisco collaboration portfolio is intended to facilitate communications, within and outside companies, with their customers and partners; speed up processes and increase productivity; and save time and travel costs. Cisco Webex now concentrates all collaboration solutions on a single platform, using the latest technologies (video, audio, AI, ML, among others) to build the workplace of the future today. And, of course, with full security: end-to-end encryption, anti-malware, data loss protection and more.
Warpcom, a Cisco Gold Partner, supports organisations in this area by providing solutions for Collaboration and Costumer Experience adaptable to any workplace, seamlessly integrated with operational and business processes and in full harmony with the needs, interests and demands of the various stakeholders, to achieve the desired levels of adoption and return on investment.
Find out more about Cisco Webex, contact us and together we will design the right collaboration solution for your business. Our team of certified and highly experienced professionals provides the foundation you need for successful projects in this area.
