User mobility, together with the Internet of Things, Big Data and the Cloud are increasingly strategic for the success of companies, but they also create new challenges: How to guarantee the maximum experience, performance and security in accessing information? In today’s article we look for the answer.
User mobility as a competitive advantage
The ability to work from anywhere with the same productivity, security and office experience is a growing demand. ICTs need to be prepared to respond to a permanently connected world so that companies and their teams can take advantage of the competitive advantages provided by mobility. It is essential to ensure simple, effective and intelligent forms of communication and interaction both with the internal user – the employee, and with the external user – the customer, supplier or partner. This is where Collaboration and User Experience solutions come in, which must be adaptable to any workplace, perfectly integrated with existing operational and business processes and in full harmony with the needs of the various stakeholders, in order to reach the levels of adoption, return on investment and desired benefits:
- Information always available – Secure access to the network, systems, applications and data anywhere, at any time and through any device;
- More agile processes – With the right management and communication tools, companies can streamline and optimize work processes, and encourage collaboration and teamwork;
- Productivity and profitability – Mobility optimizes the management of personal and professional time, and makes employees more motivated and efficient;
- More satisfied customers – A closer and more agile service, with fewer steps and bureaucracy, is valued by customers and leads to greater loyalty and repurchase;
- Reduction of costs and waste – The more efficient allocation of resources and the reduction of time and travel expenses allow for very significant gains.
The mobility challenges
A worker with a smartphone and a data package is not a mobile worker. If you cannot permanently access the information you need, work collaboratively or perform all your tasks with digital resources, you will never be able to take full advantage of it. All this implies not only a change in the way of management, but also in the IT infrastructure. In this field there are several challenges associated with user mobility:
- Security and access control are critical not only on the network, but also on equipment, applications and collaborative, remote and integrated solutions. In this field, it is important to invest in NAC (Network Access Control) solutions that allow knowing “who, where, how, when and what”;
- A workload access policy must be defined that guarantees that the user maintains the level of access and experience regardless of where he is “logged in” and a security policy that follows the user regardless of the location and equipment through which he is connecting ( wired or wireless);
- For everything to work as expected in terms of performance and security, there must be tight control, central management and complete visibility into applications, usage patterns, and circuit occupancy. This is the only way to act preventively, optimize the work of those who manage the infrastructure and ensure its robustness, speed, protection, stability and scalability over time.
Analytics is key to success
Although the benefits associated with user mobility are unquestionable, they can only be enhanced in practice when accompanied by solutions that make it possible to collect, analyze and extract value from the data it generates, and thus make informed decisions that are appropriate to the specificity of the infrastructure and the environment. business. How many network accesses are there at any one time? What’s your speed? How many users are online? What video conferencing solutions are being used and with how many employees? How much space does company files take up? What applications are accessed via the web? How long does it take to download large documents? What does each user have installed on their equipment? Who tried to enter the systems illicitly?
Never forget that data analytics is considered the new “oil”. Only by combining mobility and its analytics can secure and high-performance infrastructures be achieved, end-to-end visibility and timely action in the face of the situation at all times.
Warpcom’s mobility and analytics offer is part of the Networking & Infrastructure and Collaboration & Customer Experience units, covering solutions from the main players in the market, as well as advanced diagnostic, consulting, implementation and support services.
Get in touch with us and count on our support to design the most suitable mobility, infrastructure and data analytics solutions for your reality.